Amazon Delivery

 
 

Building UX design research for Under-the-roof experience

I built the research mechanism for Under-the-Roof team, including remote 1:1 feedback channel, field studies, usability tests, periodical surveys, self-service research guide and foundational research artifacts, which allows continuous user insight generation for UX design and product strategy on multiple tools and platforms.

 
 
 

Logistics Planning Portal Redesign

Redesigning the operator tool that powers 1000+ warehouses worldwide

Coming soon
 

Simplified Stow

Reducing manual steps in logistical process with advanced sensing technologies

Coming soon
 

Leading UX design research for Last Mile delivery

I am currently leading UX research for worldwide Last Mile Delivery Design.

 
 
 

Delivery workflow in Flex App

Manage delivery workflow on the road using the Last Mile delivery app (Flex)

Coming soon
 

Previous design research experience

 
 

qualitative Research for organizations

 
 

Modernizing Ford Manufacturing

Foundational user research on employee experience at the plant floors for modernizing Ford manufacturing, solutions implemented at Ford’s Rouge Electric Vehicle Center, the manufacturing home of the F-150 Lightning.

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Portfolio images - Lead w Purpose.jpg
 

Lead with Purpose: Design’s Pathway

Design’s central role in realizing executive visions: foundational research on the topic of “design” as a strategic asset in businesses and how it can bring the the most value to organizations

Link to external site
 

Preventive Oral Health Care at DentaQuest OHC

Design research at the DentaQuest Oral Health Clinic to drive healthcare service design change. (Internship project)

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Organizational Innovation

 
 

Applying Innovation Strategy at Ford

 
 
 

Scaling Design Thinking At Ford

Setting the environment and building the mechanism to allow human-centered design to thrive in the organization.

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Smart World Infrastructure

Future scenario planning for the infrastructure strategy and finding the human narratives to strategize around disconnected business interests.

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Sustainable Systems for Macro-scale Innovation

 
 
 

Calumet Revitalization: The Future of Brownfields

Proposing new strategies to restore local economies in the Calumet region through complex systems design.

Link to external site
 

Design experiments

 
 

Experimental Design projects

 
 
 

MneMne: Data-Driven Accessories

Provocative physical product design and new models for manufacturing and monetization.

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Grain&Gather

A packaging and service design concept that provides essential food assistance to international refugees residing in urban areas

Link to external site
 
 

LUMINARA

A self-guided Cognitive Behavioral Therapy (CBT) toolkit designed for adolescents

Link to external site